Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
Title

  • Orders

  • Shipping

  • Payment

  • Product Info

1. Orders

Q1: When will I receive my tracking number?

You’ll receive an email with your tracking ID within 24 hours of placing your order. Please allow 1–3 business days for tracking info to update in the system.

Q2: I didn’t receive a confirmation email. What now?

Please check your spam folder first. If it’s not there, ensure you entered the correct email address at checkout. Still no luck? Email us at support@motogriz.com.

Q3: Can I change or cancel my order after it’s placed?

Yes — but act fast. You have a 6-hour window after placing the order to update details or cancel. After that, we can’t make changes as the shipping process begins.

Q4: What if I don’t want the product anymore?

We currently do not offer refunds for products that are simply unwanted. Refunds are only available for damaged or defective items. See our Refund Policy for more info.

Q5: I received a damaged or incorrect item — what now?

Contact us immediately at support@motogriz.com with photos or video proof. We’ll evaluate the issue and make it right, fast.

2. Shipping

Q1: How long does delivery take?

Once confirmed, your bike is typically delivered within 3–5 working days.

Q2: My tracking says “Delivered,” but I didn’t receive anything?

We’re sorry to hear that! If your tracking shows delivered but nothing has arrived, please contact your local shipping carrier directly. Unfortunately, we can't issue refunds for items marked as delivered.

Q3: What if my package doesn’t arrive at all?

We get it — that’s frustrating. Please contact us at support@motogriz.com, and we’ll do everything we can to help you locate it.

Q4: Why does my tracking say “No Information Available”?

Tracking can take 1–3 business days to update after your order. If it’s been longer, reach out to us and we’ll help.

3. Payment & Refunds

Q1: How long will my refund take?

If approved, your refund is processed to your original payment method. Please note that your bank or credit card provider may take a few extra days to reflect it.

Q2: Do you offer a warranty?

We don’t offer a formal warranty, but we do replace any item that arrives damaged or defective. Your satisfaction is our priority

4. Product Info

Q1: What are the product specifications?

● Engine: 49cc, 2-stroke, single-cylinder, air-cooled 

● Start System: Hand pull 

● Max Speed: 35 km/h 

● Fuel Tank: 1.6L 

● Frame: High-strength steel 

● Brakes: Front & rear disc brakes 

● Tyres: 2.5-10" wear-resistant

● Weight Limit: Up to 75kg 

● Size: 120×60×71 cm

Q2: Are there instructions for setup?

Yes — the bike comes with a user manual and basic toolkit. Setup is simple and requires only minor assembly (e.g., handlebar & bolt tightening).

Q3: Does the bike need battery replacement?

No batteries are needed. This is a pull-start, gas-powered dirt bike — no electronics or charging involved.

Q4: Will the bike fit my child?

Ideal for kids 6 to 14 years old depending on height and skill. The bike’s size and balance make it suitable for most first-time riders

Q5: Is the wide beam too bright for people nearby?

(Not applicable here — this question came from the headlamp FAQ; we'll skip it or replace it.)

Q6: Is this made for tough outdoor riding?

Yes — MOTOGRIZ is built with high-strength steel, PP plastic, and a rugged aluminium exhaust to handle dirt, trails, and all-weather play.